Yes, our highly trained professional staff of caregivers are equipped with the best equipment and highly maintained fleet of vehicles to respond to medical emergencies on a moment’s notice. To help recuperate our costs for this exceptional service, we rely primarily on medical reimbursement from insurance companies.

Not all health insurance plans cover 100% of ambulance services and/or may include a deductible, co-pay, or coinsurance. Some insurance plans may not cover ambulance fees if the patient was not transported to the hospital. Our service charges are based on multiple factors, and health insurance plans vary greatly among patients. Therefore, we recommend contacting our office to receive detailed answers to your question(s).

No, Perinton Ambulance Paramedics and EMTs are paid employees. However, we do have non-clinical volunteering opportunities available to provide support to Perinton Ambulance. Please contact our office if you are interested in volunteering.

Town of Perinton tax funding provides less than 9% of our total revenue, but ensures residents receive free lift assists, co-pay discounts, free loan closet service, outreach and education services, car seat checks, BP clinics, fire department standby support, community event standbys, CPR training, and much, much more. The reality is that health insurance providers often reimburse at, or below, our costs for providing that service. Most government insurance programs have set rates well below our costs, resulting in our writing off over 50% of the billed amount. Tax funding is necessary to help fill this gap and provide additional value to the residents.

Yes, Perinton Ambulance is a registered 501(c)3 not-for-profit organization. All donations are tax-deductible. Our Tax is ID: 16-0914440.

Our legal name remains The Perinton Volunteer Ambulance Corps Inc., but we utilize our Doing Business As (DBA) name, Perinton Ambulance, to recognize our organizational transition from volunteers to a paid professional staff. Please refer to us proudly as Perinton Ambulance.

We operate a fleet of six (6) advanced life support (ALS) ambulances.

When a Paramedic responds with a non-ambulance vehicle that is outfitted with medical equipment to provide care in conjunction with another ambulance crew, their vehicle is called a “flycar”. We have two (2) flycars in our fleet, both are SUVs. Our flycars are staffed occasionally based on personnel for the shift. Supervisors may also respond to assist on scenes using a flycar.

Our staff of Emergency Medical Technicians (EMTs) provide Basic Life Support (BLS) care that includes, but is not limited to, medical and trauma assessments, bleeding control, basic airway management, wound care, vital sign monitoring, heat/cold emergency care, splinting fractures, burn care, routine medical care, and lifesaving treatment for extreme bleeding, extreme allergic reactions, overdoses, choking, and CPR & defibrillation. Every 9-1-1 call receives at least a BLS-level response. Our ambulances are staffed with at least one EMT. If advanced care is needed, our EMTs will request a Paramedic.

Our Paramedics provide Advanced Life Support (ALS) level care. As the name implies, this is a higher level of care than Basic Life Support (BLS). Advanced care includes Cardiac monitoring, 12-lead EKG, Cardiac pacing & cardioversion, intravenous medications and fluids, Advanced airway management, pain control, sedation, and more. 9-1-1 operators help us send Paramedics to calls where ALS care is likely to be needed. Our ambulances are usually staffed with one Paramedic and one EMT, so they can handle any EMS call.

9-1-1 call takers are trained to use prescribed medical questions when answering medical emergency calls that help us respond promptly and safely. Studies show the use of lights and sirens can be dangerous to our staff as well as the public, and the time saved is generally small with no negative impact on patient outcome – except for cases like cardiac arrest. For these reasons, lights and siren responses are reserved for the highest acuity of calls, which generally represent a small proportion of our responses.

We accept donations of new or used canes, crutches, walkers, and wheelchairs. We are unable to accept commodes, shower chairs, hospital beds, or other large items due to lack of space. If you have medical supplies you would like to donate, please contact our office.

Please contact our billing company:

PO Box 547
Wheeling, IL 60090

(800) 814-5399

We currently have a staff of about 60 paid personnel, including 23 full-time positions.

Perinton Ambulance does not offer EMT training. Please go to to learn more about where to obtain EMT certification.

Please call 9-1-1, they have trained operators to aid on the phone while they dispatch us, or another ambulance service if we are assisting other patients.

The following information is important to have when our team arrives:

  1. The patient’s name, age, current medications, medical history, allergies, any advanced directives/DNR/MOLST forms (bright purple) and the nature of emergency.
  2. This information or paperwork might be on the refrigerator in a “File of Life.”
  3. A recent hospital, urgent care, or doctor visit discharge paperwork can often have some or all of this information and can save time.

Always call 911 for a medical emergency. Perinton Ambulance is dedicated to caring for the local community and offers several options to assist patients with their bills including our Charity Care Program (link to charity care/billing information to learn more).

PO Box 547
Wheeling, IL 60090

Yes, there are several programs to assist our patients with their bills. Please contact our office for more information.

Your health insurance company provided you this check to pay your ambulance bill. You should endorse the check and mail it to our billing vendor:

PO Box 547
Wheeling, IL 60090

If you wish to ask us more specific questions, please call (585) 223-4150.